Before confirming a booking on our website, it is essential for guests to verify the availability of their preferred property for the desired dates. To proceed with your booking, you are required to complete and submit a Booking Form, accompanied by a deposit which is 30% of the total property rental fee.

Upon successful receipt and acceptance of the initial deposit, we will send an automatic confirmation to your email. This confirmation will include all relevant details regarding your booking and payment. It is important for guests to review this information thoroughly to ensure accuracy and a clear understanding of the booking terms.

The individual who completes the reservation is responsible for the full payment of the accommodation cost and is expected to ensure that all members of their party adhere to these terms and conditions. The total booking amount includes the house rent, the accommodation city tax, and the environmental fee.

Please note that we cannot accept bookings made by individuals who are under 18 years of age at the time of the reservation. Furthermore, we reserve the right to decline any booking at our discretion, without the need to provide a reason.

Payment

Payment of the balance for your reservation is required no later than three days prior to your arrival. Failure to pay the balance by this deadline may result in your booking being considered as canceled. It is imperative that the person who made the reservation assumes responsibility for this payment.

Please be aware that in the event the damage to the property, you, as the tenant, will be obligated to cover the full cost of the damages incurred.

Cancellation Policy

In the event that you need to cancel your booking for any reason, it is required that such cancellation be communicated to us in writing, specifically via email. The effective date of cancellation will be the date on which we receive your written notification. Please be aware of the following cancellation terms:

High Season (June – August)

• If you cancel your booking 14 days or more before your scheduled arrival, nothing will be charged.
• In the case of cancellations made within 14 days of your arrival date, or if the booking is canceled by us due to non-payment, you will be liable for the full rental cost of the booked property.

Other Seasons

• If you cancel your reservation 3 days or more before your scheduled arrival, nothing will be charged.
• In the case of cancellations made within 3 days of your arrival date, or if the booking is canceled by us due to non-payment, you will be liable for the full rental cost of the booked property.

It is important to note these conditions to avoid any unexpected liabilities or misunderstandings regarding the cancellation and refund process.

Persons using the property

The use of the property is strictly limited to those individuals named on the booking form, unless prior arrangements have been made. It is important to adhere to the maximum occupancy limit, which corresponds to the number of sleeping places specified in the property description. This limit does not include infants under two years of age, for whom is available a baby coat if they don’t share the bed with the parents.

In situations where the number of occupants exceeds the specified limit without prior agreement, we reserve the right to either refuse or terminate the booking at our discretion. This policy is in place to ensure the comfort, safety, and quality of your stay.

Additionally, we retain the right to access the property, before your departure and subject to agreement with you, during your stay. This access is for property inspection and to ensure the absence of any damage.

Check-in and Check-out

Unless specifically agreed upon otherwise, the standard check-in and check-out times for our properties are as follows:

• Check-in: Between 3:00 PM and 11:00 PM;
• Check-out: By 12:00 PM;

We understand that travel plans can be subject to unforeseen changes, such as flight delays. In such instances, we kindly ask our clients to inform us at the earliest opportunity. Prompt communication enables us to make necessary accommodations and provide the best possible service.

Complaints Procedure

• Reporting Issues: If you find any aspect of your rented property unsatisfactory upon arrival, it is imperative that you immediately notify us by telephone on the same day. This allows us the opportunity to address and potentially resolve the issue promptly.
• End of Tenancy Complaints: Please note that complaints made at the end of your tenancy, or after you have vacated the property, will not be accepted. This is due to our inability to rectify or investigate the issue during your stay.
• Early Departure: If you choose to vacate the property before your scheduled departure date without prior notification to us, you may not be eligible for any form of refund.
• Post-Stay Complaints: If an issue is not resolved to your satisfaction during your stay, we ask that you submit your complaint in writing within 7 days of your return. We will promptly, within reasonable means, to mediate a satisfactory resolution for any justified complaints about the property.

Limitation of Liability

• External Noise/Disturbance: We cannot be held responsible for noise or disturbances originating outside the property boundaries or beyond our control.
• Equipment and Utility Failures: We are not liable for the breakdown of mechanical equipment (e.g., pumps, boilers, air conditioning units) or failures of public utilities (water, electricity).
• Compensation: In case of any significant disturbance or failure, our liability is limited to the refund of the costs paid by you, calculated on a pro-rata basis for the unused portion of your holiday.
• Responsibility for Personal Injury or Death: We will not be held liable for any death or personal injury suffered by you or any person named on the reservation, or any other person present at the property, except in cases where it results from the proven our negligence.
• Exemption from Liability for Uncontrollable Events: We will not be liable for any loss, breach, or delay caused by circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, explosions, floods, tempests, fires, accidents, wars or threats of war, civil disturbances, governmental or local authority actions, restrictions, regulations, strikes, lockouts, industrial disputes, adverse weather conditions, or any other unforeseen events.
• Accidents and Acts of God: We will not be held responsible for any accidents or Acts of God that may result in sickness, injury, or death of guests during their rental period. In cases where such events discharge the contract, our liability will be limited solely to the return of the sums paid to us for the unused portion of the rental, calculated on a pro-rata daily basis

Guest Responsabilities and Conduct

As a guest at Sea View Apartments, you and your party are expected to maintain a standard of decent and respectful behaviour throughout the duration of your stay. This includes exercising common sense and courtesy towards neighbours, particularly with regard to noise levels. Please be mindful of quiet hours, which are from 14:30 to 16:30 and from 23:30 to 08:00, and avoid causing any disturbances during these times.

In the event that you or members of your party fail to adhere to these standards of behaviour, we reserve the right, at our discretion, to request that you and your party vacate the property. Should such a situation arise, please be aware that you will not be entitled to a refund for the unused portion of your contract.

Property Care & Maintenance

As a tenant, you are entrusted with the responsibility of maintaining the property and all its contents — including furniture, fittings, appliances, and other provided facilities and equipment — in the same state of repair and condition as found at the start of your tenancy. It is expected that upon departure, the property will be left in the same state of cleanliness and general order as it was upon your arrival.

You are responsible for any and all damage or loss that occurs to the property or its contents during your stay. In the case of breakages or damage, you will be required to provide appropriate compensation to us.

This policy is in place to ensure that the quality and integrity of the property are upheld for all guests, and we appreciate your adherence to these standards.

Policy on Social Events and Functions

We adhere to a strict policy regarding the hosting of social events and functions (such as receptions and large cocktail parties) on the property. Such events are not permitted without prior agreement and are subject to our discretion. To maintain the integrity of the property and ensure the comfort of all guests, we require explicit permission for any event where attendance exceeds twice the number of individuals the property is advertised to accommodate, including the members of the holiday party itself.

This policy is in place to ensure the optimal use of the property while respecting its capacity limits and the comfort of our guests.

Pets

Pets are not allowed unless explicitly stated in the property description.

Smoking

Both properties, Aris House and Allas, are non smoking. Any evidence of smoking inside the properties will result in additional cleaning services.

Law

All contractual obligations and agreements arising from these booking conditions are considered to be established on the island of Crete and are therefore governed by and construed in accordance with Greek law. Accordingly, any disputes or legal issues arising in connection with these contractual obligations will fall under the exclusive jurisdiction of the Greek courts.

This clause ensures that all parties involved in the booking agreement are aware of the legal framework and jurisdiction governing their contractual relationship.